TripAdvisor To Reveal Hotels Where Sexual Assaults Took Place
Review site TripAdvisor is to start letting users know whether sexual assaults have taken place at hotels around the world. The news comes as the site introduces new icons to their platform, which will give users a move informed view of places.
The company officials have said that this is all part of their move to look out for the health and well-being of their customers. The move will seek to protect customers from safety and discrimination concerns as well as alerting them to any potential dangers carried by the venues which are reviewed.
“We introduced a new notification we can add to individual TripAdvisor listings when there are news reports about health, safety or discrimination issues concerning a business,” said an official statement from the company.
The statement also claimed that the company will be taking measures to 'evaluate whether to place this notification on a business listing when we become aware of media reports regarding a notable health, safety or discrimination issue at a property listed on our site where that issue may not be apparent in TripAdvisor reviews or forum content'.
Just a week ago, the company had faced criticism due to the fact that they removed a 2010 post by Kristie Love. The post in question alleged that she had been raped by a security guard at a particular venue which was reviewed on the site. TripAdvisor later issued a public apology to Love saying that the removal was based on a former policy which only allowed ‘family-friendly’ in reviews.
“A few years ago, we updated that policy to allow more descriptive reviews and content about first-hand accounts of serious incidents like rape or assault,” said the statement. “Even at that time, we recognized that our previous guidelines went too far in preventing information like this from being shared.”
New icons will alert users to instances of reported sexual assaults on the premises of a venue or hotel and will remain on the site for a period of three months.
Photo credit: Flickr / Franklin Heijnen